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Frequently Asked Questions

·   What is the National Helpline Centre for Violence against Women and Children?

 

National Helpline Centre for Violence against Women and Children has been established under the Multi-Sectoral Programme on Violence against Women to provide appropriate guideline, advice, service and supports to women and children victim, their families and other stakeholders.

 

·        Where is the National Helpline Centre for Violence against Women and Children located?

 

National Helpline Centre for Violence against Women and Children is located on the 7th Floor of the Department of Women affairs under Multi-Sectoral Programme on Violence against Women.

 

·   Who can call to the National Helpline Centre for Violence against Women and Children?

 

Any women and children who are the victim of violence, their guardians, family members, neighbors, friends, colleague of the victim or any known person of the victim can call to National Helpline Centre for Violence against Women and Children.

 

·   How to make call to the Helpline Centre and in which number?

 

Bangladesh Telecommunication Regulatory Commission (BTRC) has awarded a short code 10921 for using. The number will be accessed both from mobile numbers and other fixed phones from all parts of Bangladesh.

 

·        Is this Helpline Centre available for any time?

 

The centre is open for 24 hours a day.

 

 

·     Which kind of services has been providing from   this Helpline Centre?

 

Helpline Centre offers legal advice, police assistance, telephone counseling, referrals to other service, information regarding violence issues.

 

·    Who are working in National Helpline Centre for Violence against Women and Children for giving support to victims?

 

To support the victims different kind of professional such as psychosocial counselor, lawyer, research officer, program officer, documentation officer are working here.

 

·    How Helpline Centre is giving the immediate support to the victims?

 

After knowing the problem the officials of Helpline Centre immediately communicate the service provider of victim’s area and coordinate so that they can get the service as quickly as possible.

 

·  Is there any provision of telephone counseling service?

 

There is psychosocial counselor to give telephone counseling service.

 

·  How much does it cost to use the NHCVAWC service?

 

All types of services of the National Helpline Centre are free. 

 

 
Contact

National Helpline Centre
for Violence against Women
and Children

Department of Women Affairs (7th Floor)

37/3 Eskaton Garden Road, Dhaka-1000

Helpline Number- 10921

E-mail:

Website:

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No need to visit our office, Please ring our National 24-hour Helpline: 109

 

No need to visit our office, Please ring our National 24-hour Helpline: 109

 

No need to visit our office, Please ring our National 24-hour Helpline: 109

 

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